Data Deletion Instructions
You can delete your Lasan Connect account and the data stored with it at any time. There are two ways to do this, depending on who you are.
If you have a Lasan Connect account (business customer)
- Sign in at lasanconnect.com.
- Open Settings and scroll to Delete account.
- Enter your password and confirm.
Your account, workspace, contacts, templates, campaigns, messages, automations and WhatsApp connection details are deleted from our systems immediately. Backups are overwritten within 30 days. Deletion cannot be undone.
You can also disconnect WhatsApp without deleting your account from Settings → WhatsApp connection by clearing the access token. Deleting the WhatsApp Business Account or phone number itself must be done in Meta Business Manager.
If you are a contact who received WhatsApp messages from a business
Lasan Connect stores your phone number and name only because a business using our Service added you or messaged them. To remove your data:
- Reply STOP in the WhatsApp conversation. This stops all campaign messages from that business immediately.
- Ask the business to delete your contact record. Businesses using Lasan Connect can do this from the Contacts page.
- If the business does not respond, or you want us to act, email privacy@lasanconnect.com from any email address with your WhatsApp number (including country code) and the name of the business. We will verify the request and forward it to the business, and we will delete our copy of your data where we hold it.
Timelines
We acknowledge deletion requests within 7 days and complete them within 30 days, unless the law requires us to keep certain records longer.
Questions
Email privacy@lasanconnect.com. See our Privacy Policy for more.